Web Services

Here are a few of the sites I have have built and/or worked on and the roles I occupied for each. My professional focus is on web usability, customer self-service, search optimization and data-driven user experience analysis.




http://support.google.com – Operations Manager, Product Support Manager





http://success.hearsaysocial.com – Global Customer Support Manager





http://support.tivo.com – Program Manager, Self-Service

Mediation & Dispute Resolution



http://freemediationcourse.com – Designer, developer, operator




http://cutecapture.com – Designer, developer, operator