Web Services

Here are a few of the sites I have have built and/or worked on and the roles I occupied for each. My professional focus is on web usability, customer self-service, search optimization and data-driven user experience analysis.

Google

 

 

http://support.google.com – Operations Manager, Product Support Manager

 

Hearsay

 

 

http://success.hearsaysocial.com – Global Customer Support Manager

 

TiVo

 

 

http://support.tivo.com – Program Manager, Self-Service


Mediation & Dispute Resolution

 

 

http://freemediationcourse.com – Designer, developer, operator

 

 

 

http://cutecapture.com – Designer, developer, operator